Returns & Refunds Policy

At Aureafides, customer satisfaction is our priority. This policy is compliant with UK consumer protection laws, including the Consumer Contracts Regulations.

30-day return policy

We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.

Your right to cancel (UK law)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods, even if the item is not faulty.

Eligibility for returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition.
• Must be returned in original packaging with all tags.
• Proof of purchase (order number or receipt) is required.

We reserve the right to reject returns that do not meet these conditions.

How to start a return

To request a return:

1. Go to our Contact Us page.
2. Provide:
   • Order number
   • Reason for return
   • Photos or videos (if damaged or incorrect)

Once approved, we will send return instructions.

Return address

3rd Floor, 86-90 Paul Street,
London, EC2A 4NE,
United Kingdom

Damaged, defective, or incorrect items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours with clear proof. We will offer a replacement, repair, or full refund in line with UK consumer law.

Exchanges

We do not offer direct exchanges. To exchange: return the item, then place a new order.

Refunds

After receiving your return, we will inspect the item and notify you of approval or rejection.

If approved:

• Refund will be issued to the original payment method.
• Processing time: typically 5–10 business days (your bank may take additional time).

Return shipping costs

• The customer pays return shipping unless the item is faulty or not as described.
• Original shipping fees are generally non-refundable unless required by law.

Non-returnable items

• Opened personal care items
• Perishable goods
• Custom or personalised products

Contact

For any questions, contact us via our website contact page or email support@aureafides.co.uk.