Delivery Policy
Delivery Information
At AureaFides, we strive to deliver your order quickly, safely, and efficiently throughout the United Kingdom.
Delivery Areas
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Processing Times
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times are:
- Standard Delivery: 2–5 business days
Delivery times are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, supplier availability, or peak trading periods.
Delivery Charges
Delivery charges are calculated during checkout and displayed before payment is completed.
Any free delivery promotions will be clearly stated on our website.
Order Tracking
Where tracking is available, customers will receive tracking information by email once their order has been dispatched.
Failed Deliveries
If delivery cannot be completed due to incorrect address information provided by the customer, additional delivery charges may apply for re-delivery.
Customers are responsible for ensuring that all delivery details are accurate at the time of ordering.
Damaged or Missing Deliveries
If your order arrives damaged or items are missing, please contact us within 48 hours of receiving your order.
Please provide:
- Your order number
- Photographs of any damaged items
- A description of the issue
We will investigate the matter and provide an appropriate resolution as quickly as possible.
Contact
For delivery-related enquiries, please contact:
AureaFides Customer Support
Email:
aureafidessales@gmail.com